Returns & Exchanges

At The Infant Boutique, we want our customers to be completely satisfied with their purchases. If for any reason you are not happy with your item, we offer an exchange service within 14 days from the date of purchase. Please note that we do not offer refunds for change of mind in line with ACCC guidelines.

To initiate an exchange, please contact us by phone or email before returning the item. The merchandise must be unopened, unused, unwashed, with all tags attached and in its original packaging, and include a copy of your receipt with the return.

For exchanges, please provide a self-addressed prepaid envelope or satchel with the return of the item, so that we can send back the replacement stock. Alternatively, you can choose to pay for freight to send out the exchange.

Please note that sale items and custom-made orders such as artwork, personalized items, and gift certificates are strictly non-returnable, non-exchangeable, and non-refundable.

Faulty Goods

At The Infant Boutique, we take great pride in the quality of our products and the care we take in packaging and delivering them to you. We encourage all customers to carefully inspect their purchases upon receipt to ensure there is no damage during delivery. In the unlikely event that your parcel arrives damaged, please notify us within 24 hours of receipt so that we can follow-up with our courier service and work with you on an appropriate resolution.

If your product develops a fault during its warranty period, please contact us immediately. We may require you to return the item to the store for assessment to determine if it can be repaired or replaced. If neither option is possible, we will issue a refund. For small or low-value items, we may ask for photographic evidence of the fault before we can replace the item.

Incorrect Goods Supplied 

We are only human and so in the unfortunate event that we supply you with an incorrect product, we will remedy the situation by replacing it with the correct item, once the incorrect product has been returned to us unused, in its original packaging and in saleable condition. The Infant Boutique will be responsible for the freight charges involved.