Golden Dummy Hunt Terms & Conditions

1. Promotion Period: The Golden Dummy Hunt promotion commences at 10:00am ACST on 1 August 2025 and continues until all discount codes have been redeemed.

2. How to Participate: Five (5) golden dummy images have been hidden across our website. Customers must locate a golden dummy image, click on it, and follow the on-screen instructions to reveal a discount code.

3. Discount Codes:

• There are five (5) unique discount codes available, offering discounts of 10% off, 15% off, 20% off, $25 off or $50 off a single order.
• Each discount code is valid for one (1) use only and can only be redeemed by the first person to use it.

4. Exclusions: Discount codes are not valid on sale items, gift cards, pre-loved carriers or the curated gift box range. Codes cannot be used in conjunction with any other offer.

5. Redemption: Discount codes must be applied at checkout at the time of purchase. Discounts cannot be applied retrospectively.

6. Availability: Once a discount code has been used, it becomes void and cannot be re-issued.

7. Changes: We reserve the right to modify or withdraw the promotion at any time without notice.

Payments

Our online store accepts a range of payment options to make your shopping experience as convenient as possible. We accept VISA, Mastercard, Amex, Diners Club, and PayPal. Additionally, we’re excited to announce that we now offer PayPal Pay in 4 as a payment option, giving you the flexibility to split your purchase into four interest-free payments.

If you prefer to pay via credit card over the phone, please contact us during business hours and we will be happy to assist you. If you wish to pay via direct deposit, our bank account details will be provided to you via your order confirmation email. Please ensure you transfer the funds within 24 hours of placing your order to avoid cancellation.

Please note that for all credit card purchases, your bank statement will reflect “SEND A GOURMET BASKET”. If you have any questions or concerns regarding payment, please do not hesitate to contact us.

 

Shipping & Delivery

We know how exciting it is to receive your order, so we strive to dispatch all purchases on the same or next business day.

We offer delivery via Australia Post, APD Couriers (our Standard Courier Service), or The Courier App ( Our Same Day Courier Service) available within SA metro areas. Delivery times will vary depending on your location:

• Your order may arrive as quickly as the same day if using our Same Day Metro Courier and ordered before 10am ACST.
• Most other orders are delivered within 2–4 business days, but please allow up to 7 business days depending on your location and shipping method.

At checkout, please nominate a safe place for your parcel to be left in case you’re not home.

If no safe place is provided and no-one is available to take delivery of your order:

• The Courier App parcels will be returned to our Norwood Boutique and you will need to pay a re-delivery fee.
• APD Courier parcels will be held at an APD depot for collection or re-delivery.
• Australia Post parcels will be taken to your local post office for pickup.

Please note: The Infant Boutique currently provides delivery services only within Australia.

 

Shipping Costs

We offer convenient shipping options for your orders:

AusPost Parcel Post

• Service Type: Standard Shipping
• Estimated Delivery Time: 2–7 business days
• Location: Australia-wide
• Cost: $11.95 flat rate or FREE on orders over $120*
• *Excludes large/bulky items

AusPost Express Post

• Service Type: Express Shipping
• Estimated Delivery Time: 1–2 business days (within AusPost Express Network only)
• Location: Australia-wide
• Cost: $17.95 flat rate

Same Day Metro Courier

• Service Type: Door-to-door courier service
• Estimated Delivery Time: Same day (for orders placed before 10am ACST)
• Location: SA metro only
• Cost: Varies from $16–$50
• Notes: No PO Boxes

Standard Courier

• Service Type: Next day courier service
• Estimated Delivery Time: 1–2 business days
• Location: SA metro only
• Cost: $17 flat rate
• Notes: No PO Boxes

 

Excluded from FREE Shipping Offer

For large/bulky items or consignment products, a flat-rate postage fee of $11.95 applies. These items will be clearly marked in their product descriptions and are not eligible for our free shipping offer.

 

 

Click & Collect/Contactless Pickup

For our local customers in Adelaide, we offer a convenient Click & Collect option. Simply select “Collect in Store” at checkout, and we’ll notify you via email once your payment has been processed and your order is packed and ready for pickup.

When collecting your order, please bring proof of purchase, such as your order confirmation email.

If someone is collecting on your behalf, you have a few options:

• Add their details to the shipping section (Billing = You, Shipping = them)
• Leave an order note with their full name
• Send us an email letting us know

You’ll also need to forward them a copy of your proof of purchase to present in-store.

📍 Pickup Location: 41 Chapel Street, Norwood, SA.

 

International Shipping

At this time, we do not offer international shipping due to agreements with our brand partners. To maintain these valued relationships and ensure compliance, we are also unable to ship to known freight forwarders. Any orders placed using a freight forwarder will be cancelled.

If you have any questions about our shipping policies, please feel free to reach out—we’re happy to help!

 

Returns & Exchanges

At The Infant Boutique, we want our customers to be completely satisfied with their purchases. If for any reason you are not happy with your item, we offer an exchange service within 14 days from the date of purchase. Please note that we do not offer refunds for change of mind in line with ACCC guidelines.

To be eligible for an exchange…

• Items must be unopened, unused, unwashed, with tags attached and in original packaging.
• Proof of purchase is required (receipt or order confirmation).
• Sale items and custom-made products—including artwork, personalised items, and gift certificates—are final sale and not eligible for return or exchange.

How to Exchange an Item…

In-Store

• Visit us within 14 days of purchase with your item and receipt.
• Our team will help process your exchange on the spot, subject to stock availability.

Online

• Contact us by phone or email before sending anything back.
• Once approved, return the item to us in original condition along with a copy of your receipt.
• Include a prepaid, self-addressed satchel for your replacement item, or we can send you a payment link for return postage.

If you have any questions about your return, feel free to reach out—we’re here to help!

Pre-Orders

At The Infant Boutique, we offer the option to pre-order select items that are not yet available for immediate dispatch. When you place a pre-order, we will reserve the item for you and ensure that it is dispatched to you as soon as it becomes available.

Please note that the estimated time of arrival (ETA) for pre-order items is an estimate only and is subject to change. While we do our best to provide accurate ETAs, we cannot guarantee the arrival date of pre-order items.

Payment for pre-order items is taken at the time of order placement. Our regular returns policy will applies for all pre-orders.

In the event that there are delays in the delivery of pre-order items beyond our control, we will notify you as soon as possible and keep you updated on the status of your order.

Please note that if your order consists of both pre-order and in-stock items, your in-stock items will be held until all items are available and your order will be shipped in one shipment once it is fulfilled.

Faulty Goods

At The Infant Boutique, we take great pride in the quality of our products and the care we take in packaging and delivering them to you. We encourage all customers to carefully inspect their purchases upon receipt to ensure there is no damage during delivery. In the unlikely event that your parcel arrives damaged, please notify us within 24 hours of receipt so that we can follow-up with our courier service and work with you on an appropriate resolution.

If your product develops a fault during its warranty period, please contact us immediately. We may require you to return the item to the store for assessment to determine if it can be repaired or replaced. If neither option is possible, we will issue a refund. For small or low-value items, we may ask for photographic evidence of the fault before we can replace the item.

Incorrect Goods Supplied 

We are only human and so in the unfortunate event that we supply you with an incorrect product, we will remedy the situation by replacing it with the correct item, once the incorrect product has been returned to us unused, in its original packaging and in saleable condition. The Infant Boutique will be responsible for the freight charges involved.

Out of stock?

At times, some of our products may be out of stock due to high demand or unforeseen circumstances. As a brick and mortar store, some items on the shelf may be sold at the same time as online, causing temporary shortages. If an item in your order is out of stock, we will promptly contact you to inform you of the situation and provide you with the option to cancel your order, select an alternative product, or wait for your item to come back in stock.

If your order consists of multiple items, you may choose to have the in-stock items dispatched immediately or have us hold all items until everything is available for one shipment. We will keep you informed throughout the process and do our best to ensure that you receive your order in a timely manner. Thank you for your patience and understanding.

Pre-Loved Baby Carrier Program

In an effort to promote sustainability, The Infant Boutique offers a Pre-Loved Baby Carrier Program. Our pre-loved carriers have been carefully inspected for wear and tear, and have been washed and are ready to use. The condition of each carrier, as well as any flaws, will be noted in the product description. Please note that as these items are second-hand, all original warranties are void. The Infant Boutique does not provide guarantees, and buyers purchase at their own risk.

All sales of pre-loved carriers are final, and there will be no returns or exchanges for change of mind. To have your baby carrier considered for our Pre-Loved Baby Carrier Program, please fill out this form here. 

Commitment to Quality

The Infant Boutique is dedicated to providing its customers with products of exceptional quality. Before adding any new product to our range, we conduct thorough research and rigorous testing to ensure that it meets our high standards. We take pride in our reputation for outstanding customer service and our carefully curated selection of unique products. We appreciate and value your feedback and welcome any suggestions or comments you may have about our Norwood boutique or online store.

Credit Card Security Information

You can shop with confidence on our e-boutique because we use industry-standard SSL (secure sockets layer) encryption to transmit credit card information securely. SSL allows our server to automatically establish a secure connection with your web browser to protect sensitive information during your web session. We automatically activate SSL for any pages that require you to enter personal information (your browser will display a ‘locked’ icon) and during the checkout process.

Commitment to Privacy and Security of Personal Information

Any information given to us is protected and only ever used to process your order once. Your customer information will not be given out, sold to third parties, exchanged or disclosed under any circumstances, unless required by a court of law. This includes the information of people subscribed to our mailing list and email newsletter. We value our customers and respect their privacy.

Need Help?

If you encounter any issues while shopping on our website, please do not hesitate to contact us. You can reach us during store opening hours by calling (08) 8632 6087 or email us at he***@*******************om.au. We will make it our top priority to get back to you as soon as possible, within 24 hours of receiving your email.